Support Specialist + QA

Ayyeka | Infrastructure IoT Standard

Ayyeka | Infrastructure IoT Standard

Customer Service, Quality Assurance
Jerusalem, Israel
Posted on Monday, May 13, 2024

Job Summary:

The Support Specialist will play a critical role in providing assistance and resolving issues for our customers or internal team members. This position requires strong communication and problem-solving skills, as well as a deep understanding of our products or services. The Support Specialist will be responsible for ensuring customer satisfaction and maintaining a high level of product knowledge to address inquiries effectively. This position also includes QA responsibility, QA ensures that the final product meets the company’s quality standards by creating and running tests, identifying errors, and providing feedback.

Key Responsibilities:
1. Customer Assistance: Respond to customer inquiries, troubleshoot problems, and provide solutions in a timely and professional manner.
2. Product Knowledge: Maintain a comprehensive understanding of our products or services to address customer questions and issues effectively.
3. Technical Support: Provide technical assistance for customers dealing with software, hardware, or other technical issues.
4. Documentation: Create and update support documentation, including FAQs and troubleshooting guides, to assist both customers and internal staff.
5. Problem Solving: Identify, prioritize, and resolve customer issues, escalating complex problems to the appropriate department when necessary.
6. Communication: Communicate effectively with customers or team members through various channels, including email, phone, and live chat.
7. Training and Onboarding: Assist in training new employees or customers on our products or services.
8. Testing: Ensure the product quality throughout the software development lifecycle.

Qualifications:
1. Excellent English communication and interpersonal skills, with proven experience working with clients.
2. Strong problem-solving abilities and a customer-centric mindset.
3. Basic technical knowledge with the ability to learn and adapt to new technologies.
4. Experience in QA/QC.
5. Knowledge of: Linux, mysql and networking.
6. Ability to work independently and in a team.

Working Conditions:
The location of the office is in Jerusalem.