Hardware Systems Integration and Support Specialist

Ayyeka | Infrastructure IoT Standard

Ayyeka | Infrastructure IoT Standard

Other Engineering, Customer Service
Jerusalem, Israel
Posted on Wednesday, June 19, 2024

About Ayyeka

We are a Global Industrial Internet of Things company that connects the dots between sensors, hardware and software to put data insights in our customers hands. Our customers are at the heart of everything we do. Customer feedback is what drives our roadmap and empowers us to deliver innovative solutions that meet the comprehensive data needs of today’s critical infrastructure.

It’s an exciting time to be joining AYYEKA. We’re undergoing a growth momentum, and we’re looking for individuals that are eager to learn, spark change, take initiative, and grow with us.

We encourage our employees to bring their whole selves to the office. Knowing that all of our employees are happier and more productive when they can invest in their personal growth, spend time with their loved ones, and do the things that they love, AYYEKA is committed to provide a healthy work/life balance.

If this sounds like the workplace where you’ll be able to thrive and make a real impact on a daily basis, keep reading to learn about the job requirements

Job Requirements:

We are looking for a seasoned Electric and/or Mechanical Engineer for the R&D and/or Support department for the role of Hardware Systems Integration and Support Specialist.

Ayyeka’s products interface with the customer sites via various environmental sensors that need to be integrated into the Ayyeka ecosystem and infrastructure. The electronic IoT sensors that integrate with Ayyeka products include wiring, setup and configuration.

The Hardware Systems position is also tightly related to customer support. A candidate will also serve as Support Specialist, providing assistance and resolving issues for Ayyeka’s external and internal customers.

The right candidate will have: a strong technical background, problem-solving and communication skills, a ‘can do’ attitude and a deep understanding of IoT products or services.

Key Responsibilities:

1. Hardware integration: Identify peripheral and sensors for customer requirements, wiring and configure to integrate to our product.
2. Documentation: Cr ate and update support documentation, including FAQs and troubleshooting guides, to assist both customers and internal staff.
3. Customer Assistance: Respond to customer inquiries, troubleshoot problems, and provide solutions in a timely and professional manner.
4. Product Knowledge: Maintain a comprehensive understanding of our products and/or services to address customer questions and issues effectively.
5. Problem Solving: Identify, prioritize, and resolve customer issues, escalating complex problems to the appropriate department when necessary.
6. Testing: Ensure product quality throughout the software development lifecycle

Qualifications:

1. Excellent English communication and interpersonal skills, with proven experience working with clients - A must.
2. Experience with lab equipment: scope, power supply etc. - A must
3. Knowledge in electronics and communication protocols (e.g RS232, RS485) - An advantage.
4. Hands-on experience in hardware integration / connection - A must.
5. Strong problem-solving abilities and a customer-centric mindset - please provide references.
6. Experience in System Level Testing (QA/QC).
7. Ability to work independently.
8. Team player

Working Conditions:

The location of the office is in Jerusalem.