Customer Success Manager

3.0 out of 5
Washington State

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Job details

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Pay

  • $81,334 - $89,778 a year

Job type

  • Full-time

Shift and schedule

  • Monday to Friday

Location

Washington State

Benefits
Pulled from the full job description

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance

Full job description

Customer Success Manager, Pacific NorthWest (PNW), USA

Location: Pacific Noth West PNW (Remote + 75% on the road)

Do you find yourself wanting to make a greater positive impact for the world with your talents?

In the face of unpredictable markets and a changing climate, agricultural enterprises and farmers have never been asked to do more with less. At Ceres Imaging, we believe the future of agriculture depends on providing them with the right tools—to cover more ground, make the most of their resources, and apply their skill and experience where it’s needed most. Our team of analysts, agronomists, and scientists use machine learning and remote sensing technology to develop precision agriculture solutions that help farmers build more profitable, more sustainable operations.

We have a clear vision to support sustainable agriculture that works: For farming enterprises, agri-finance and agri-insurance. We accomplish our vision by attracting a diverse mix of talented people who want to do their best work here.

While Ceres Imaging is based in the Bay Area, California, founded in 2013, our customer support and account managers work remotely in different growing regions. We continue to grow globally, with a growing and sophisticated product line, with a range of agri-businesses large and small trusting us to provide them with timely, actionable data.

About the role:

Reporting to PNW Head of customer success and business development. The role is to ensure our customers receive value from using and expanding their relationship with Ceres products and services. This involves working with medium to large agricultural enterprises who are often part of larger land management organizations. We are looking for a Customer Success Manager with a strong agronomic background who understands how modern agtech works, in particular imaging, and can help our customers optimize their use of water, chemicals and fertilizers for better yield outcomes.

Successful candidates will need to be highly detail oriented and have strong time management skills, willing to travel and meet growers in person in the region. Some customer orientation is a must, along with an aptitude for analyzing and using imagery, and being able to communicate an ROI clearly and effectively. This will involve engaging with our local and global team of experts and create strategies to expand value with existing customers.

Key Responsibilities:

  • Develop and grow positive relationships with our customers in the region through a demonstrated agronomic expertise.
  • Work effectively with the Ceres Imaging global science team who provide agronomic recommendations, through Zoom and in person meetings with new & existing customers.
  • Work with Product Management regarding product usage, service, design, and development.
  • Minimize customer churn.
  • Handle and resolve customer requests and escalations.
  • Liaise with our flight operations team to monitor & manage flight schedules.

Skills for Success:

  • Proven track record of meeting or surpassing goals preferably in Ag SaaS companies.
  • Experience with CRM tools like Salesforce and Jira.
  • Excellent communication and written skills.
  • Strong networking and relationship-building abilities.
  • Self-motivated and results-oriented mindset.
  • Previous experience in the agriculture industry.
  • Understanding of data and analytics solutions.

What We Offer:

  • Competitive salary with uncapped commission structure
  • Monthly employee stipends and home office setup support
  • Comprehensive health, dental, and vision insurance
  • Retirement savings plan
  • Flexible PTO
  • Ongoing professional development opportunities
  • Collaborative and inclusive work environment

At Ceres Imaging: At Ceres, diversity is our strength. We welcome and support individuals from all backgrounds and walks of life. Our commitment to inclusivity extends from recruitment to career development, ensuring everyone has the opportunity to thrive and contribute to our shared success.Ready to make a difference in agriculture and the world? Apply now or reach out to hr@ceresimaging.net for accommodations during the interview process.

Job Type: Full-time

Pay: $81,334.00 - $89,778.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Vision insurance

Compensation package:

  • Bonus opportunities
  • Commission pay

Schedule:

  • Monday to Friday

Travel requirement:

  • Up to 75% travel

People with a criminal record are encouraged to apply

Application Question(s):

  • Will you now or in the future require sponsorship to work in the US?

Work Location: On the road

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