Customer Success Manager - Civil Engineering
CivilGrid
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Location: California - Bay Area Preferred
Job Description
We’re hiring our first Customer Success Manager (CSM)! Your job will be facilitating an amazing CivilGrid experience for our customers, and laying the foundation for CivilGrid’s Customer Success function. At CivilGrid, we’re helping project teams design smarter faster. As a CSM, you'll be the primary interface with our diverse client base, including engineering consultancies, municipalities, utilities, and construction firms. Your responsibilities will span from initial customer onboarding to ongoing support, ensuring they harness the full potential of CivilGrid's platform.
Company Overview
CivilGrid has been called “the Google Maps for pre-construction.” We solve a longstanding challenge for engineering and construction teams who need a better understanding of the environment they're building in, before construction begins. To achieve this, we uniquely consolidate thousands of datasets about underground utilities, land rights, geotech conditions, and more in an easy-to-use map that engineers and planners can access in real time. By providing the most comprehensive on-demand site data intelligence for project planning and design, we are enabling a safer and smarter construction process. Our commitment extends to enabling our customers to achieve project milestones in their project journey faster and with improved accuracy.
About You
- As our first Customer Success hire, you work with a sense of ownership, and you don’t hesitate to jump in, figure things out, and get the job done
- You're passionate about civil engineering and urban infrastructure, and driven by a desire to help customers leverage technology to work smarter
- You have a strong bias toward action, and are comfortable having a point of view, and when appropriate working independently with limited guidance.
- Your exceptional communication skills enable you to engage effectively with a wide range of stakeholders, from public works officials to engineers and contractors.
- You excel in both remote work settings and on-site client environments, where you actively manage deployments and build close relationships with champions and key customers.
Key Responsibilities
In this role, you will serve as the primary point of contact for customer accounts, ensuring high levels of adoption, satisfaction and retention. You will:
- Perform internally and externally facing quarterly account reviews
- Deploy CivilGrid to new accounts, performing on-site training as needed
- Respond in a timely fashion to customer questions, and collaborate with CivilGrid staff to address questions or deploy fixes to technical issues.
- Develop dashboards and metrics to monitor customer health
- Communicate internally and to customers, customer health findings
- Drive product utilization, and account expansion - your job is to get more people using CivilGrid on more projects and to navigate around any adoption barriers you encounter
- Develop case studies collaboratively with customers
- Act as the voice of the customer within CivilGrid, advocating for their needs across product development and sales teams
- Provide technical expertise on civil engineering
- Develop CivilGrid’s customer success playbook
Qualifications
- 4+ years of experience in customer or client facing roles, and/or civil engineering
- Background in civil engineering, or related fields preferred
- Strong technical aptitude, with familiarity in civil design
- CAD and/or GIS experience are a plus
- Excellent leadership, communication, and problem-solving skills
- Willingness to travel up to 50%, primarily in CA (driving or flying), with flexibility for fieldwork and remote engagements
Benefits & Perks
- Competitive salary with commission structure
- Company sponsored health insurance
- Unlimited discretionary time off policy
- Remote work flexibility with a dynamic team environment
- Comprehensive benefits package and professional development opportunities.
Join us at CivilGrid and contribute to shaping the future of civil engineering solutions. Your expertise will drive innovation and support sustainable real estate and infrastructure development across diverse communities. Apply now by emailing jobs@civilgrid.com and tell us how you envision making an impact with us!
This job is no longer accepting applications
See open jobs at CivilGrid.See open jobs similar to "Customer Success Manager - Civil Engineering" Imagine H2O.