Post-Implementation Technical SupportLocation: RemoteReports To: Director of ImplementationJob Type: Full-Time, RemoteCompensation: $80,000 – $110,000 per yearAbout UsWe are a rapidly growing software company on a mission to safeguard public health and the environment by helping utilities deliver safe, clean water. The SAMS platform is an integrated solution for utility compliance and operations, enabling customers to collect, integrate, and report on regulatory data out of the box.Role OverviewWe are seeking a Technical Support – Subject Matter Expert (SME) to support customers post-implementation. This role sits at the intersection of water compliance expertise, technical troubleshooting, and customer success.Key Responsibilities- Own customer support for assigned projects post-implementation- Investigate and manage technical issues, bugs, configuration updates, and enhancement requests- Collaborate cross-functionally with Implementation, Product, and Development teams- Support legacy customers and translate feedback into product recommendations- Develop and maintain training materials, SOPs, videos, and documentation- Participate in troubleshooting complex workflows related to compliance, reporting, and system configuration- Maintain customer response times within 24–48 hoursRequired Qualifications- 3+ years of experience in municipal water, wastewater, or IPP/FOG programs and/or 3+ years in technical support- Experience supporting customers in a software or technical environment, preferably SaaS- Excellent written and verbal communication skillsDesired Skills & Experience- Subject matter expertise in Water/Wastewater, Cross-Connection/Backflow and/or IPP/FOG- Experience troubleshooting software issues and configuration challenges- Technical experience with SQL, form editors, or basic query skills (strong plus)Benefits: Health, dental, and vision insurance; Life insurance; Retirement plan; Paid time offEqual Employment OpportunitySend your resume and position of interest to Info@njbsoft.com to apply.

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