Customer Care Operations and Documentation Specialist
SmartCover Systems
Why Badger Meter?
Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!
Here at Badger Meter, we believe that our approach to diversity, equity, and inclusion is the very foundation of our success. Our commitment is reflected in our core values, where we strive to create an environment that celebrates differences, encourages innovation, and ensures that every voice is celebrated and appreciated.
We understand that a diverse team brings a variety of perspectives and ideas, which ultimately fosters creativity and excellence. Badger Meter provides opportunities for career growth and development for every employee by creating a supportive and inclusive workplace where they can make meaningful contributions while preserving the world’s most precious resource.
What You Will Contribute:
This position is responsible for developing and maintaining training materials. The materials include videos, E-Learning materials, training plans, student manuals, instructor presentations/guides, training checklists, job aids and quick reference cards. In order to develop such materials the individual will need to have an intimate knowledge of how the software and hardware operates and how customers use the products. The individual must also solicit information from Engineers, Marketing, Technical Support and Training Specialist in order to develop complete training material. In addition to developing training material the individual is required to travel and perform actual customer training approximately 25% of the time. Training will also include remote customer training and internal training when required. Performs internal training and testing when new products or significant changes occur in existing products. Internal training may include presentation style training or hands on type training. Develop, maintain and improve training materials such as guides and quick reference cards. Trainer must document issues, successes, expenses, and follow-up actions after training. Excellent communication and organization skills are required. Ideas, suggestions and resolutions to issues must be communicate between internal personnel, third party vendors and end users of Badger Meter products.
Major Job Duties:
Develop and maintain training materials.
On-site/remote customer training (includes travel, setup time and required post-training documentation)
Internal Training and Self Development
Qualifications:
- 3-5 years of experience
- Bachelor's degree from a four year college - Computer Science, MIS, Education, Engineering
Competitive Total Rewards at Badger Meter:
Competitive Pay
Annual Bonus
Eligible for Annual Pay Increases
Comprehensive Health, Vision, and Dental Coverage
15 days Paid Time Off + 11 Paid Holidays
Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
Educational Assistance – Tuition Reimbursement up to $5,250
Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
Health Savings Account (HSA) & Flexible Spending Account (FSA) options
An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the “EEO is the Law” poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship.
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