Customer Success Analyst
SmartCover Systems
Badger Meter - Where Every Drop Counts and So Do You
At Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste.
Every employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation.
When you join us, you'll find:
Purpose-driven work that makes a real difference in communities around the globe.
Career growth and development opportunities designed to help you achieve your potential.
A supportive, inclusive culture where collaboration and creativity thrive.
Be part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet.
What You Will Contribute:
The Customer Success Analyst plays a key support role in helping BEACON customers get the most out of their water system solutions. This position assists with data analytics and day-to-day customer support activities. The Customer Success Analyst works closely with internal teams to ensure customers have the tools, resources, and information they need to be successful. This role also provides data to identify customer issues, gather feedback, and maintain accurate records to support overall customer satisfaction and retention.
Job Duties
Assist with onboarding new customers into the Customer Success program in coordination with the Customer Success Specialist
Monitor BEACON profiles and analyze data to identify patterns, risks, opportunities for upselling and cross-selling
Collaborate with Customer Success Specialists to develop actionable insights and strategies for assigned accounts based on analysis findings
Implement and maintaining BEACON features to enhance the customer experience
Collaborate with cross-functional teams (Sales, Product, Support, Field Sales Support, etc.) on customer-reported issues to ensure quick response times
Providing insight and relay the voice-of-customer with internal teams, including sales, product/software marketing, technical support, field support and engineering
Communicate regular business reviews and performance insights to customers
Communicate data-driven feedback and process improvement recommendations to improve service offerings
Maintain accurate records of customer interactions, commitments, feedback and complaints for analysis and reference
Education and Experience:
- Bachelor’s degree in Business, Data Analytics, or a related field (or equivalent experience).
- 2+ years of experience in customer success, business analysis, or a related role.
Qualifications:
- Strong analytical and problem-solving skills; proficiency in data visualization and reporting tools.
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast-paced, collaborative environment.
- Experience with customer success platforms and CRM tools preferred.
- Familiarity with water systems or utility services is a plus but not required.
Competencies:
Collaboration: Work collaboratively with others across the organization to achieve shared objectives.
Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.
Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
Working Conditions:
Work is performed in an office environment and requires the ability to operate standard office equipment
Requires prolonged periods of talking/listening
Travel up to 10% of the time to
Competitive Total Rewards at Badger Meter:
Competitive Pay
Annual Bonus
Eligible for Annual Pay Increases
Comprehensive Health, Vision, and Dental Coverage
15 days Paid Time Off + 11 Paid Holidays
Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
Educational Assistance – Tuition Reimbursement up to $5,250
Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
Health Savings Account (HSA) & Flexible Spending Account (FSA) options
An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the “EEO is the Law” poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship.
Privacy Statement
The Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website here.