Technical Product Specialist
Product, IT
Racine, WI, USA
Badger Meter - Where Every Drop Counts and So Do You
At Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste.
Every employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation.
When you join us, you'll find:
Purpose-driven work that makes a real difference in communities around the globe.
Career growth and development opportunities designed to help you achieve your potential.
A supportive, inclusive culture where collaboration and creativity thrive.
Be part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet.
What You Will Contribute:
The Technical Product Specialist I is a customer-facing role responsible for providing timely, professional, and effective technical support for Badger Meter products sold throughout North America. This role serves as the primary point of contact for customers and focuses on resolving product-related issues through clear communication, structured troubleshooting, and sound technical judgment.
Technical Product Specialists I are expected to communicate clearly, listen actively, and guide customers through troubleshooting steps while maintaining a professional, respectful, and reassuring presence—particularly when customers are frustrated, concerned, or impacted by service interruptions. The role requires the ability to remain calm and effective in high-pressure situations while managing multiple interactions and priorities.
Job Duties:
Respond to customer inquiries related to Badger Meter products via phone and written communication in a professional and composed manner.
Actively listen to customer concerns, ask clarifying questions, and confirm understanding prior to providing troubleshooting guidance or recommendations.
Troubleshoot and resolve customer issues within the defined scope of the Technical Product Specialist I role, accurately documenting actions taken, findings, and outcomes.
Maintain a calm and professional demeanor when handling upset or frustrated customers, applying verbal de-escalation techniques as needed.
Identify issues that exceed the scope of the role and escalate appropriately while maintaining ownership of customer communication.
Collaborate with internal teams to support issue resolution and ensure accurate information is provided to customers.
Provide technical assistance to Customer Service related to product configuration and application questions.
Manage multiple customer interactions during high-volume periods or outage situations.
Work flexible scheduled hours to meet technical resource demands, including participation in rotational on-call or pager coverage as required.
Education and Experience:
Bachelor’s degree or 0-2 years experience in Computer Science, Information Technology, or a related field preferred.
Relevant experience in a technical, product support, or customer-facing technology role preferred.
Qualifications:
Strong verbal and written communication skills.
Demonstrated ability to interact professionally with customers in high-pressure or time-sensitive situations.
Ability to listen actively, analyze information, and guide customers through structured troubleshooting steps.
Strong organizational skills and attention to detail when documenting customer interactions and technical findings.
Ability to manage multiple tasks and customer interactions simultaneously.
Participation in rotational on-call or after-hours support as required.
Competencies:
Collaboration: Work collaboratively with others across the organization to achieve shared objectives.
Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.
Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
Working Conditions:
Work is performed in an office environment and requires the ability to operate standard office equipment
Requires prolonged periods of talking/listening
Work is performed in close proximity to others
Must be able to sit for prolonged periods of time.
Competitive Total Rewards at Badger Meter:
Competitive Pay
Annual Bonus
Eligible for Annual Pay Increases
Comprehensive Health, Vision, and Dental Coverage
15 days Paid Time Off + 11 Paid Holidays
Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
Educational Assistance – Tuition Reimbursement up to $5,250
Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
Health Savings Account (HSA) & Flexible Spending Account (FSA) options
An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the “EEO is the Law” poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship.
Privacy Statement
The Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website here.