Product Support Engineer
120Water
Details:
Reports To: VP of Engineering
FLSA: Exempt
About us:
120Water is the fastest growing digital water company in the country. If you want to be on a winning team that provides transformative solutions to protect public health…you’ve come to the right place.
Our mission is to rapidly build and sell our Digital Water Cloud’s software, kits, and services to government agencies, public water systems and facilities who need to transform how they manage their water programs.
A winning candidate will demonstrate 120Water core values:
- Be complex problem solvers
- Respectfully push the boundaries
- Deliver value with quality, precision and speed
- Be accountable all the time
- Celebrate the journey together
Your Impact:
The Product Support Engineer will play a critical role in our customer experience. By providing technical support and critical bug triage, this person will work cross-functionally with our software engineers, customer support reps, and product managers. In this role, you will gain a broad understanding of our product and have the ability to influence the future development of features and products.
We’re looking for someone who can work autonomously but also enjoys being part of a team environment. To be successful in this role you must have a willingness to learn and be comfortable digging into technical problems.
What you’ll do:
- Analyze and resolve customer concerns and problems related to the 120Water software
- Perform data corrections on customer data where needed
- Provide on-call and ongoing troubleshooting, technical, and software advice
- Support updates, releases, and maintenance of the 120Water products
- Provide product knowledge and technical support to our internal users
- Create useful tools such as internal software to automate key processes
What you bring:
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
- Hands-on experience with Windows/Linux/Mac OS environments.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Experience with MSSQL, PostgreSQL, or another database system is required.
- Experience with Rest APIs, web debugging, and data security controls is preferred.
Benefits:
- Unlimited PTO
- Company-wide performance bonuses
- Parental Leave
- Competitive healthcare plan
- Fully remote, hybrid, or office based position
Apply Now:
*Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At 120Water we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.